Refund policy

Contact information

AYON Balance Ltd 124 City Road London EC1V 2NX United Kingdom

Email: hello@ayonbalance.co.uk Instagram: @ayonbalance

For questions about an order or a subscription, feedback or complaints, email us and a real person will reply.

Refund policy

Your right to cancel. If you live in the UK, you can cancel your order for any reason within 14 days of the day you receive it. To cancel, email hello@ayonbalance.co.uk with your order number. You then have a further 14 days to send the items back to us.

For health and hygiene reasons, we can only accept returns of products that are unopened and still sealed. This does not affect your rights if a product is faulty or not as described.

Returning items. Please email us before sending anything back and we will give you the return address. You are responsible for the cost of returning items, unless they are faulty, damaged or not what you ordered. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds. Once we receive your return, we will refund you within 14 days to your original payment method. The refund includes the standard delivery charge you paid, but not the extra cost of choosing Express delivery.

Faulty, damaged or wrong items. If anything arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. We will offer a replacement or a full refund, including delivery costs. This is in addition to your rights under the Consumer Rights Act 2015.

Subscriptions. You can cancel a subscription at any time before your next billing date, as explained in our Subscription policy. The right to cancel above applies to each delivery you receive.

Free gifts. Free gifts sent with an order do not need to be returned and are not refunded.

Contact. AYON Balance Ltd, 124 City Road, London EC1V 2NX, United Kingdom. hello@ayonbalance.co.uk