Terms of service
Terms of service
1. About us. ayonbalance.co.uk is run by AYON Balance Ltd, 124 City Road, London EC1V 2NX, United Kingdom (“we”, “us”). Contact us at hello@ayonbalance.co.uk. These terms apply to every order placed on this website. Please read them, together with our Refund, Shipping, Subscription and Privacy policies, before ordering.
2. Who can order. You must be at least 18 years old to place an order.
3. Our products. Our products are food supplements. They should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily serving. Matcha Beauty Blend contains naturally occurring caffeine and fish (marine collagen), and is not suitable for pregnant or breastfeeding women, individuals sensitive to caffeine, or children. If you are taking medication or have a medical condition, speak to your doctor before use. Product images are for illustration; packaging may vary slightly.
4. Prices and payment. Prices are shown in pounds sterling (GBP) and are the final price you pay for the products. Delivery charges are shown at checkout. Payment is taken when you place your order. For subscriptions, payment is also taken automatically for each delivery, as explained in our Subscription policy. If a price on the website is clearly wrong, we will contact you before dispatch and you may cancel.
5. Your order. Your order is an offer to buy. A contract is formed when we email you to confirm that your order has been dispatched. We may decline or cancel an order, for example if a product is unavailable or we suspect fraud; if we do, we will refund any payment in full.
6. Delivery. Delivery options, prices and destinations are set out in our Shipping policy. The products become your responsibility once delivered to the address you gave us.
7. Cancellations and returns. Your right to cancel, return and get a refund is set out in our Refund policy. Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
8. Discount codes and offers. Discount codes have the conditions shown with them, cannot be exchanged for cash, and unless stated cannot be combined with other offers or used on subscriptions. Free gifts are subject to availability.
9. Our liability. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not liable for business losses.
10. Website content. All content on this website, including text, images and the AYON Balance name and logo, belongs to us or our licensors and may not be copied without our permission.
11. Your information. We use your personal information as set out in our Privacy policy.
12. Changes to these terms. We may update these terms from time to time. The version in force when you place an order applies to that order.
13. Law and disputes. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.
Last updated: 7 November 2026